1 to 10 + Examples
So a patient is in your room…
After we have taken an important moment to personally connect with them, our first critical milestone is to document both a quantitative and qualitative self-assessment from the patient.
This self-assessment creates a roadmap for the entire rest of the appointment, and it also serves as a benchmark for future visits.
For example, let’s say that a patient is coming in for a breast augmentation consult with a surgeon. During the early portion of their consultation, the surgeon would say…
“Specific to your breasts… When you think about things like the size, shape, fullness and position, how would you rate your happiness with them on a scale of 1 to 10?”
Please notice the intentionality of how this question is phrased. Not only is the 1 to 10 scale presented, there are leading examples given as well (size/shape/fullness/position).
These examples are important for two reasons. First, they help the patient zoom out and take inventory of the entire area of concern. And also, their answer will give you guidance for what follow-up questions you should ask.
Follow Up Questions
Speaking of follow-up questions, here are some great ones we’ve collected from around the office:
“What specifically made you say a 4 instead of an 8?”
“If you could wave a magic wand, what would you change?”
“Tell me about your current skincare routine…”